Refund Policy
At Yom’s, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Return Window
You may request a return within 30 days of receiving your order.
Returnable Items
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Unopened products: Eligible for a full refund.
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Opened products causing reactions: Eligible for exchange or refund with proper documentation (such as clear photos and details).
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Defective products: Eligible for immediate replacement or full refund.
Non-Returnable Items
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Products that have been opened and used without any adverse reaction.
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Final sale items (clearly marked at purchase).
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Gift cards.
Return Process
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Contact us at returns@yoms.com to initiate your return.
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Wait to receive your return authorization confirmation.
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Ship the item back within 7 days of approval.
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Once received and inspected, refunds will be processed within 5–7 business days.
Return Shipping
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A $7.99 return shipping fee will be deducted from your refund unless the return is due to our error.
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We cover return shipping costs for defective products or items causing documented reactions.
Exchanges
We offer free return shipping for exchanges to ensure a smooth and hassle-free experience.
If you have any questions about your return, please contact Yom’s customer support team — we’re always happy to assist.
